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Where we ship
We currently ship to the following destinations:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom, and United States
Delivery options depend on your address and the items in your order. The services available for your delivery address are confirmed at checkout.
Shipping costs
Shipping rates for Netherlands
- Standard Shipping
- €9.90
- Express Shipping
- €34.99
Free Standard Shipping on orders €79+
Free standard shipping applies when your merchandise total after discounts and before tax reaches the threshold for your market. Shipping charges do not count toward the threshold. Express shipping remains charged at the displayed rate.
Available delivery options and the final shipping charge are shown at checkout.
Processing and delivery estimates
Most orders are prepared for dispatch within 2–5 business days. Personalized, made-to-order, pre-order, or temporarily delayed items may require additional time, which will be stated on the product page or communicated by email.
- Standard Shipping
- 10–20 Business Days
- Express Shipping
- 7–10 Business Days
Delivery estimates begin after dispatch and are estimates rather than guaranteed arrival dates. Weekends, public holidays, customs review, severe weather, peak seasons, and carrier disruptions can extend delivery time.
Tracking your order
Once your order has been dispatched, we’ll email you a tracking link. Tracking information may take a few business days to update while your parcel moves between international logistics partners.
If a tracking link has not updated after five business days, contact us with your order number so we can review the shipment.
Track your orderCustoms, duties, and taxes
For most destinations we currently serve, applicable import duties and taxes are handled as part of our shipping process, so you should not normally be asked to pay additional import charges when your order arrives.
Customs procedures vary by destination and may occasionally affect delivery times. If any destination-specific charges apply, they will be communicated during checkout or before shipment where applicable.
We cannot mark a commercial order as a gift or declare an inaccurate value.
Address changes
Please review the delivery address carefully before paying. If an address is incorrect, contact [email protected] as soon as possible with your order number and the corrected details.
We will try to update an order that has not entered fulfillment, but changes cannot be guaranteed after processing begins. Once a parcel has been handed to the carrier, we may be unable to redirect it.
Delayed, lost, or damaged parcels
If a parcel is significantly delayed, marked delivered but cannot be located, or arrives damaged, contact [email protected] promptly. Include the order number, a description of the issue, and photographs of damaged packaging or items where relevant.
If a parcel is confirmed lost by the carrier, or cannot be located after our shipping investigation, we will arrange an appropriate replacement or refund.
We may ask for reasonable information or carrier documentation to help investigate. Your mandatory consumer rights are not affected.
Still need help?
Contact the ElementsZen care team.
For order questions, include the order number and the email used at checkout. We aim to respond within two business days.