Returns & Refunds

30-day return window

Under our voluntary 30-day return policy, you may request a return within 30 days of receiving your order. Items must be unused and unworn, in the condition received, and returned with their original packaging, tags, and any included components or accessories. Please keep your order confirmation or other proof of purchase.

This return policy does not limit any statutory rights you may have, including rights relating to faulty goods or applicable cancellation or withdrawal rights.

How to request a return

The steps below apply to our voluntary 30-day return policy. A statutory cancellation does not require our approval; please see the statutory rights section below.

1. 1

   Contact us first

   Email [email protected] or use Contact Us. Include your order number, the email used at checkout, and the item you wish to return. For a voluntary return, tell us briefly why you would like to return it.

2. 2

   Receive your return instructions

   We will review your request and provide the correct return address and packing instructions. Please do not send items to the address on the original parcel or shipping label.

3. 3

   Send your return within 14 days

   For an approved voluntary return, dispatch the complete item within 14 days of receiving our return instructions. Use the address we provide and keep proof of postage. If you need more time, contact us before this period ends.

Return shipping

For change-of-mind returns, you are responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise. If an item is damaged, defective, or incorrect, contact us first so we can confirm the appropriate return arrangements and cover the costs for which we are responsible.

Original delivery charges are normally not refunded for returns under our voluntary policy. Exceptions apply where required by law or where the return results from our error. See the statutory rights section for eligible cancellations.

We recommend a tracked service and retaining proof of postage. If your return is delayed or goes missing, contact us with the tracking details so we can review the situation. Applicable legal rights remain unaffected.

Damaged, defective, or incorrect items

Please check your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible, preferably within 7 days of delivery, so we can help. Reporting an issue later does not remove any statutory rights you may have.

Include your order number and, where possible, clear photographs of the item, packaging, and shipping label. Keep the packaging until we confirm whether it is needed for the carrier review.

Items that may not be returned

The following may be excluded from our voluntary change-of-mind return policy, where permitted by law and disclosed before purchase. These exclusions do not remove statutory rights relating to faulty goods or eligible cancellations.

• Products personalized, engraved, or made to your individual specifications
• Hygiene-sensitive items supplied with a hygiene seal, once that seal has been removed or broken, where the exclusion is permitted by law. Opening ordinary outer packaging alone does not automatically make an item ineligible.
• Gift cards or digital content where a return exclusion is permitted by law and was disclosed before purchase
• Items clearly marked Final Sale at the time of purchase, for our voluntary policy only
• Items worn, used, altered, damaged after delivery, or returned with missing components, except where the issue results from a defect or our error

Exchanges

We do not currently offer direct exchanges. To choose a different item, size, or variant, request a return and place a new order. Availability and prices are those shown when you place the new order.

Refunds

We will email you after receiving and inspecting your return. For approved returns under our voluntary policy, we normally issue the refund to the original payment method within 10 business days of approval. Where a statutory refund deadline applies, we follow that deadline instead.

Your bank or payment provider may take additional time to show the refund. If it has not appeared within 15 business days after our refund confirmation, contact [email protected] with your order number.

EEA and United Kingdom statutory rights

Where applicable, customers in the European Economic Area and United Kingdom can notify us that they wish to cancel an eligible online purchase within 14 days of delivery, without giving a reason, and then send the goods back within 14 days of that notification. This right does not require our approval.

You may inspect the goods as you would in a shop. Where permitted by law, handling beyond what is necessary to establish their nature, characteristics, and functioning may affect the refund. Opening ordinary packaging is not, by itself, a reason to refuse a statutory cancellation.

For an eligible statutory cancellation of the full order, we refund the original standard delivery charge where required by law. The additional cost of an Express upgrade is not refunded unless required by law or due to our error. Statutory rules on return costs, refund deadlines, and exclusions apply independently of our voluntary policy. Nothing in this policy limits rights that cannot lawfully be excluded.